Privacy Policy

Account Information

When you create a TradingSFX account, we collect your name, email address, and password. If you sign up through a third-party provider (e.g., Google), we receive basic profile information from that provider.

Trading Data

You may voluntarily input trading journal entries, trade logs, screenshots, notes, strategy configurations, and performance data. This data is stored to provide you with analytics, coaching insights, and performance tracking.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, session duration, device type, browser type, IP address, and referring URLs.

Payment Information

If you subscribe to a paid plan, payment processing is handled by our third-party payment processor (Stripe). We do not store your full credit card number, CVV, or bank account details on our servers. We may receive limited payment information such as the last four digits of your card and billing address.

Cookies & Tracking

We use cookies, local storage, and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie preferences through your browser settings.

We use the information we collect to:

• Provide, maintain, and improve the TradingSFX platform and its features
• Generate AI-powered coaching insights and performance analytics based on your trading data
• Process payments and manage your subscription
• Send you transactional emails as part of delivering the Service (onboarding, trading milestone notifications, inactivity reminders) — on the legal basis of contract performance or legitimate interest
• Send you marketing communications such as performance recaps, product updates, and promotional offers (only with your explicit consent; you can withdraw consent and opt out at any time from your Profile settings)
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues, fraud, or abuse
• Comply with legal obligations

TradingSFX uses artificial intelligence to provide trading coaching, pattern recognition, and performance analysis. Your data is processed solely to provide the AI features you use, and we do not use it to train AI models.

Our AI provider

The AI features run on models provided by OpenAI, which acts as our data processor under a data processing agreement. OpenAI may use the data only to return the AI result to us.

What is sent to OpenAI

Only the data a feature needs to answer, for example:

• Your trades and their details: symbol, direction, prices, profit or loss, risk-reward, strategy, dates and times, and the confluence values you logged
• Statistics we calculate from your trades, and your prop firm account settings (account size and rule limits) when you ask about a challenge
• Your notes on trades and your Journal notes, when the AI Coach needs them to answer, and to build the search index that lets the AI Coach find them by meaning (see below)
• Your messages to the AI Coach, including a rule you describe in your own words in Strategy Lab
• Chart screenshots you upload to the screenshot import

What is never sent

Your password, your payment details, and your name and email address are not included in AI requests.

When it is sent

Only when you use an AI feature (the AI Coach chat, the screenshot import, the Confluence Report verdict, refreshing your Coach Profile, building your risk plan, or describing a rule in your own words in Strategy Lab) and, on paid plans, when you log a trade that receives an automatic post-trade verdict and when your Coach Profile is refreshed automatically each week. When you open the AI Coach, any notes not yet in its search index are sent once to build it, and again only after you edit them.

How OpenAI handles it

OpenAI does not use data sent through its API to train its models. It may keep requests for up to 30 days to monitor for abuse and then deletes them, unless the law requires longer. For the AI Coach chat we also instruct OpenAI not to store conversations.

International transfer

OpenAI may process this data in the United States. This transfer is protected by the Standard Contractual Clauses approved by the European Commission, which are part of OpenAI's data processing agreement.

What we keep

Your AI Coach conversation is saved in your account so you can pick it up later. You can clear it from the chat at any time, and it is deleted with your account. We also keep a record of each AI request (which feature, when, how long it took and what it cost, never its content) for up to 90 days, to run the service and prevent abuse. If you rate an AI answer with thumbs up or down, we keep that answer, the question before it and any comment you add for up to one year to review and improve the AI Coach, even if you clear the chat. Removing the rating deletes it, and all ratings are deleted with your account. So that the AI Coach can find your notes by meaning, we store a search index of them (a copy of the note text and a numeric representation of its meaning). It is updated when you edit a note and removed when you delete the note or your account.

We do not sell your personal information. We may share data with the following categories of third parties:

• Service providers: Infrastructure (Supabase for database hosting, Vercel for deployment), payment processing (Stripe), AI processing (OpenAI, see section 3), analytics tools, and email services that help us operate the platform
• Legal compliance: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With your consent: We may share information for purposes you have specifically agreed to

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, secure authentication with row-level security policies, regular security audits, and access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or compliance purposes.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Objection: Object to certain processing of your data
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at contact@tradingsfx.com. We will respond to your request within 30 days.

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases: performance of our contract with you (providing the service), your consent (marketing communications), our legitimate interests (improving the platform, preventing fraud), and compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority.

TradingSFX is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date, and where appropriate, by email. Your continued use of TradingSFX after changes are posted constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@tradingsfx.com